PREAMBLE

These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") govern the contractual relationship between the Crystal Club Association (hereinafter referred to as the "Organizer") and any natural or legal person (hereinafter referred to as the "Client") booking a stay organized by the Organizer. Any registration implies the full, complete, and unconditional acceptance of these GTCS.

The Organizer reserves the right to modify these GTCS at any time. The applicable conditions are those in effect on the date of the Client's registration.

ARTICLE 1 — REGISTRATION AND BOOKING

1.1 Registration for a stay organized by Crystal Club implies the full and complete acceptance of these GTCS.

1.2 Every registration must be accompanied by:

• A deposit of 40% of the total amount of the stay, per person;
• The registration form duly completed, dated, and signed by the Client;
• A copy of a valid ID for each participant;
• For minors not accompanied by both parents, a signed parental authorization.

1.3 Registration becomes effective only upon the actual receipt of the deposit by the Organizer and the issuance of a written confirmation (by email or postal mail) sent to the Client.

1.4 The balance of the stay must be settled no later than 7 calendar days before the date of arrival. Failing payment within this timeframe, the Organizer reserves the right to cancel the booking without prior notice and to retain all sums already paid as compensation.

1.5 No registration will be accepted if it is incomplete or if the deposit has not been paid.

1.6 Any stay interrupted, shortened, or unused by the Client (including due to late arrival or early departure) shall not give rise to any refund, in whole or in part, nor to any compensation, in any form whatsoever.

1.7 As the number of places is limited, registrations are recorded on a first-come, first-served basis and subject to availability. 

ARTICLE 2 — PRICES AND PAYMENT TERMS

2.1 The prices indicated on the website or on any commercial document are expressed in euros (€), all taxes included (TTC), excluding tourist tax.

2.2 A tourist tax of €1 per night and per person will be charged in addition and paid directly to the town hall of the location where the stay takes place.

2.3 Payments may be made by bank transfer, credit card, or cheque (subject to acceptance). Any payment by cheque must be received at least 15 days before the due date.

2.4 The prices include only the services expressly mentioned in the description of the stay. Any service not mentioned is excluded from the package.

2.5 The Organizer reserves the right to revise the prices in the event of a significant variation in costs (taxes, currencies, energy, etc.), in compliance with the regulations in force.

2.6 Any late payment shall automatically result in the application of late payment penalties at the legal rate in force, as well as a fixed indemnity for collection costs, and may lead to cancellation of the booking in case of excessive delay.

ARTICLE 3 — MODIFICATIONS TO PROGRAMS AND SERVICES

3.1 The Organizer reserves the right to modify all or part of the program of the stay in cases of force majeure, external events, exceptional circumstances, security reasons, decisions by public authorities, weather conditions, or for any reason beyond its control, without engaging its liability.

3.2 The following are notably considered cases of force majeure, without this list being exhaustive: natural disasters, severe weather, epidemics, pandemics, wars, acts of terrorism, strikes, social movements, civil unrest, administrative closures, sanitary or governmental restrictions, supplier failures, major technical breakdowns.

3.3 Sums corresponding to services not provided and not replaced by equivalent services will be refunded to the Client, expressly excluding all damages and any additional compensation.

3.4 In the event of a modification of an essential element of the trip or the complete cancellation of the stay by the Organizer, the Client will be informed as soon as possible by email, SMS, or telephone.

3.5 The Client is invited to regularly consult the website https://crystal-club.net to stay informed of any modifications.

ARTICLE 4 — LIABILITY AND INSURANCE

4.1 — Client's Insurance Obligation The Client agrees to subscribe, at their own expense and under their sole responsibility, to a comprehensive multi-risk insurance covering all unforeseen events that may occur before and during the stay, including at minimum: cancellation, interruption of stay, repatriation assistance, medical expenses, civil liability, loss or theft of luggage.

4.2 — Limitation of Liability The insurance policies subscribed to by Crystal Club exclusively cover damages relating to the collective activities organized by the Organizer, and in no case damages caused or sustained by Clients individually or among themselves.

4.3 The Organizer shall not be held liable for any non-performance or improper performance of the contract attributable to:

• The Client themselves or a member of their group;
• The unforeseeable and insurmountable act of a third party unrelated to the provision of services;
• A case of force majeure;
• The Client's failure to comply with safety instructions, internal regulations, or applicable laws.

4.4 The Organizer's liability is strictly limited to the services expressly included in the package. Any service purchased on-site from third parties (shops, activity providers, external restaurants, etc.), regardless of the entity that sold it, in no way engages Crystal Club's liability.

4.5 — Transportation If the Client has booked their flight, train, or any other means of transportation (pre- or post-routing) by themselves, all costs related to delay, cancellation, modification, or missed connection remain solely at their charge. The Organizer cannot be held liable.

It is strongly recommended that the Client:

• Purchase modifiable or refundable tickets;
• Allow a safety margin before and after the stay;
• Avoid any important appointments the day before or the day after the stay.

4.6 — Personal Belongings The Organizer disclaims all liability in the event of loss, theft, damage, or deterioration of personal belongings, valuables, luggage, or effects, both inside and outside the hotel and its facilities.

4.7 — Client's Conduct The Client agrees to comply with the internal regulations of the establishment, the safety instructions, and the rules of good conduct. The Organizer reserves the right to exclude, without refund or compensation, any Client whose behavior is deemed inappropriate, dangerous, contrary to public decency, or disruptive to other Clients or staff.

4.8 — Sports and Leisure Activities Any participation in a sports, leisure, or adventure activity (hiking, mountain biking, skiing, swimming, etc.) is undertaken under the sole and entire responsibility of the Client. The Client acknowledges being in good physical condition and fit to engage in the activities in which they participate.

ARTICLE 5 — KIDS CLUB AND CHILD SUPERVISION

5.1 The registration of a child in the Kids Club, Mini Club, or Baby Club implies the acceptance by the parents (or legal representatives) of the specific regulations of these structures.

5.2 Parents remain solely responsible for their children outside the opening hours of the clubs and during any activity not supervised by Crystal Club's teams.

5.3 Any medical information, allergy, treatment, or particularity concerning the child must be reported in writing at the time of registration. Failing this, the Organizer cannot be held responsible for the consequences of any omission or incomplete declaration.

5.4 The Organizer reserves the right to refuse or exclude a child whose state of health, behavior, or specific needs would exceed the supervisory capacity of the team.

ARTICLE 6 — SPEAKERS AND ENTERTAINERS

6.1 The names of the speakers, lecturers, Rabbanim, and entertainers announced are provided for informational purposes only and have no contractual value.

6.2 As the schedule of speakers and entertainers is subject to modifications up to the day of departure (and even during the stay), no replacement, modification, or absence may give rise to a refund, in whole or in part, nor to any compensation.

6.3 The Client is invited to regularly consult the website https://crystal-club.net for updates.

ARTICLE 7 — KASHRUT

7.1 The stay is organized under the Glatt Kosher Lemehadrin supervision of Rabbi Ephraim Cremisi of Montreal.

7.2 The Organizer undertakes to implement all necessary means to ensure strict compliance with the rules of Kashrut throughout the stay.

7.3 The Client agrees to scrupulously respect the rules of Kashrut in force in the establishment and not to bring any food, drink, or utensil from outside into the common areas and rooms, except with the express authorization of the Organizer or the rabbinical authority. Any breach of this rule may result in the immediate exclusion of the Client, without refund.

ARTICLE 8 — CANCELLATION CONDITIONS

8.1 — Cancellation by the Organizer

8.1.1 In the event of cancellation by the management of Crystal Club, or resulting from a governmental or administrative injunction making the organization of the stay impossible, Clients will be fully refunded the sums paid within a maximum of 21 working days following the announcement of the cancellation, excluding all damages.

8.2 — Cancellation by the Client

8.2.1 Any cancellation initiated by the Client must be notified in writing (email with acknowledgment of receipt or registered letter with acknowledgment of receipt).

8.2.2 Schedule of cancellation fees (calculated from the date the written notification is sent):

• More than 90 days before the start of the stay: retention of 30% of the total amount;
• Between 90 and 60 days: retention of 50% of the total amount;
• Between 60 and 30 days: retention of 75% of the total amount;
• Less than 30 days, or no-show: retention of 100% of the total amount.

8.2.3 No refund will be issued for cancellations occurring less than 90 days before the start of the stay.

8.2.4 Any banking fees related to a possible refund shall remain at the Client's expense.

8.3 — Cancellation for Medical Reasons

Any cancellation for medical reasons (including illness, accident, or death) shall not give rise to any refund from the Organizer. The Client is invited to contact their personal cancellation insurance provider.

8.4 — Cancellation for Covid-19 or Other Contagious Illness

8.4.1 In the event of cancellation linked to a case of Covid-19 or any other contagious illness declared within the Client's family (even validated by a PCR test, antigen test, or equivalent), no refund shall be issued.

8.4.2 The Client is invited to subscribe to a cancellation insurance covering this type of situation.

ARTICLE 9 — COVID-19 AND HEALTH CRISES

9.1 In the event of the appearance of symptoms related to Covid-19 or any contagious illness during the stay, the Client concerned must leave the hotel as soon as the contamination is confirmed or suspected by a doctor. No refund will be issued.

9.2 Crystal Club shall not be held liable for the appearance of symptoms related to Covid-19 or any other contagious illness during the stay, and no refund may be claimed on this basis.

9.3 The Client agrees to comply with all health measures in force, as well as any instructions issued by the Organizer or the competent authorities during the stay.

9.4 Any administrative closure or sanitary restriction not arising from a direct governmental injunction (e.g., regional restriction, partial closure, reduced capacity) shall not give rise to a full refund, but possibly to a credit note valid for a future stay, at the Organizer's discretion.

ARTICLE 10 — IMAGE RIGHTS

10.1 The Client authorizes the Organizer to use, free of charge and without compensation, photographs and videos taken during the stay for communication, promotion, and marketing purposes (website, social media, brochures, etc.).

10.2 Any Client wishing to object to the use of their image or that of their children must inform the Organizer in writing before the start of the stay.

ARTICLE 11 — PERSONAL DATA (GDPR)

11.1 Personal data collected as part of the registration is processed in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act ("Loi Informatique et Libertés").

11.2 The Client has the right to access, rectify, delete, transfer, and oppose the processing of their data, which they may exercise by writing to: [email to be inserted].

11.3 Data is in no case transferred to third parties for commercial purposes.

ARTICLE 12 — COMPLAINTS AND MEDIATION

12.1 Any complaint relating to the conduct of the stay must be sent in writing (email with acknowledgment of receipt or registered letter) to the Organizer within a maximum of 30 days following the end of the stay. After this period, no complaint will be taken into account.

12.2 In the event of a persistent dispute, and prior to any legal action, prior mediation is mandatory. The Client may refer the matter to the Tourism and Travel Mediator: MTV Médiation Tourisme Voyage, BP 80303 — 75823 Paris Cedex 17 — www.mtv.travel.

ARTICLE 13 — APPLICABLE LAW AND COMPETENT JURISDICTION

13.1 These GTCS are governed by French law.

13.2 In the event of a dispute, and after the failure of the mediation provided for in Article 12, the French courts shall have sole jurisdiction. The competent court shall be that of the registered office of the Organizer, save for any contrary legal provision of public order.

ARTICLE 14 — MISCELLANEOUS PROVISIONS

14.1 Should any provision of these GTCS be declared null or unenforceable, the other provisions shall retain their full force and effect.

14.2 The fact that the Organizer does not invoke any of the provisions of these GTCS shall not be construed as a waiver of the right to invoke it later.

14.3 These GTCS constitute the entire agreement between the parties and prevail over any previous document.

Crystal Club is committed to ensuring you a worry-free holiday! Your safety is our top priority. Let us come together responsibly and in solidarity, to fully enjoy a mountain getaway in the best possible conditions!